Last updated: [22 July 2025]
Welcome to Divine Hearing Care. We are committed to protecting your privacy and ensuring your personal data is handled safely, respectfully, and in compliance with Malaysia’s Personal Data Protection Act 2010 (PDPA).
This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website https://divinehearingcare.com or engage with our services.
1. Personal Data We Collect
We may collect the following types of personal data:
- Full name
- Contact details (e.g., phone number, email address)
- Date of birth (if required for hearing-related consultation)
- Medical history related to hearing (only if voluntarily provided)
- Billing or payment information (for purchases or appointments)
- Any other information submitted through our website forms
2. How We Collect Your Information
Your personal data may be collected through:
- Website contact or appointment forms
- Newsletter or marketing subscription
- Phone calls or WhatsApp communication
- In-person visits at our clinic
- Social media interaction (e.g., Facebook, Instagram)
3. Purpose of Data Collection
We collect your data to:
- Provide hearing assessments and consultations
- Contact you regarding appointments or services
- Respond to your enquiries or requests
- Process payments or transactions
- Send marketing communications (only with your consent)
- Improve our website and services
4. Disclosure of Your Personal Data
We do not sell or rent your personal data to third parties. However, we may share data with:
- Our affiliated hearing aid partners (e.g., Phonak / Swiss Medicare Sdn Bhd) only when necessary for support
- Payment gateway providers (for secure transaction processing)
- Website hosting or marketing service providers (for administrative or technical support)
All third-party service providers are required to handle your data confidentially.
5. Your Rights Under PDPA
You have the right to:
- Access your personal data
- Correct inaccurate or outdated data
- Withdraw consent for marketing use
- Request deletion (where legally possible)
To exercise your rights, please contact us at:
Email: kc@divinehearigcare.com
Tel: +603-3345 3590
6. Security of Your Data
We take reasonable steps to protect your data from misuse, loss, unauthorized access, or disclosure. However, no data transmission over the internet is 100% secure.
7. Cookies and Analytics
Our website may use cookies and tools like Google Analytics to:
- Understand visitor behavior
- Improve website functionality
You can manage your cookie preferences in your browser settings.
8. Links to Third-Party Sites
Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites. Please review their privacy policies separately.
9. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with the updated date.
10. Contact Us
If you have any questions about this Privacy Policy, please contact:
Divine Hearing Care
Address:
No. 8, Jalan Kerinchi, Level 8, Tower 8, Avenue 5,
The Horizon Phase 2, Bangsar South,
59200 Kuala Lumpur
Website: https://divinehearingcare.com
Email: kc@divinehearingcare.com
Tel: +603-3345 3590